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Insights & Resources

Perspectives on integration, service management and transformation, alongside practical guidance for your next step.

A practical start.
A clearer path to SIAM.

Explore practical guidance on getting started with SIAM, including governance, roles, procurement, measures and tooling.

Tony Williams is a contributing author of this practitioner-led guide, published as part of the SIAM Body of Knowledge.

Access the SIAM Quick Start Guide ↗

Free access through the publisher’s community · Registration required · Opens in a new tab

Tablet and working documents on a desk

A fresh perspective
on better services.

Selected public research and practical guidance. Links open on the publisher’s website in a new tab.

SERVICE INTEGRATION

Start your SIAM journey

SIAM · Practical guidance

An introduction to SIAM, with guidance on accountability, collaboration and the stages of building an integrated service model.

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Public guidance

OPERATING MODELS

Global SIAM Survey 2025

SIAM · Industry research

Explore findings on SIAM adoption, supplier performance, governance and the challenges of changing how organisations work.

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Public summary · Full report via free community registration

AI & GOVERNANCE

AI Risk Management Framework

NIST · Framework and guidance

A structured approach to identifying and managing AI risks throughout the design, development and use of AI systems.

Explore the framework ↗ (opens in a new tab)

Free public resource